• FAQ

FAQ

How do we create our ready-meal program?

Our menus don’t appear out of thin air — we base them on recommendations from leading international health organizations. No fads, only reliable, evidence-based nutrition. Our priority is your health and comfort. That’s why every menu is balanced with: plenty of vegetables and fruits, high-quality grains, dairy products where appropriate, complete sources of protein — both animal and plant-based. We don’t add sugar and keep salt to a minimum. As a result, the meals help you feel lighter, more energetic, and gradually transition to healthier habits — without extremes or restrictive “buckwheat diets.”

Will I lose weight on your meal plan?

Yes! Our meals are complete and balanced, making them suitable for healthy weight loss. The key is maintaining a slight calorie deficit.

What programs do you offer, and how do they differ?

We offer three meal programs: Slim, Balance, and Muscle. The main difference between them is the daily calorie intake.

Do you offer vegetarian, lactose-free, or gluten-free options?

Yes, we provide alternatives for different dietary preferences. Just let us know when placing your order, and we’ll help select the right plan for you.

What if I have food allergies?

Please inform us about any allergies in advance — we will exclude those ingredients and offer safe meal options.

How is your food prepared?

We don’t fry our dishes. Everything is cooked using gentle methods: baking, stewing, boiling, or other proper techniques.

What is the shelf life of your meals?

From 72 to 96 hours, depending on the dish and correct storage temperature.

How can I replace a dish?

You can request a dish replacement one day before delivery. The earlier you do it, the more options you’ll have. Replacements are available only after the subscription is paid.

Can I heat your food in a microwave?

Yes, absolutely! It’s completely safe.

How should I store the meals? Do they require special conditions?

Meals should be stored in the refrigerator at +2…+6°C. The containers include the production date and expiration details.

How is delivery carried out?

We currently deliver only on business days. You can choose a time slot that works best for you from the available delivery windows.

Can I start in the middle of the week?

Yes! Just choose your preferred start date when placing your order.

What delivery zone does my address belong to?

Check the map on our website or enter your address in the order form. (Tallinn, Peetri, Viimsi, Muuga, Harku)

Can I pause delivery or move my schedule?

Yes! Just call or message us to freeze your plan or shift delivery days. Changes or cancellations must be made no later than 12:00 two days before delivery.

Example: To cancel Thursday’s delivery, contact us before 12:00 on Tuesday.

Can I pay the courier in cash or by card?

Cash is accepted. Please specify the amount you’ll pay from so the courier can prepare change. Card availability may vary depending on the courier.

Can I order a one-day trial menu?

Yes, we offer a trial day! It's a great way to experience our service before subscribing.

How can I get a discount?

We offer discounts for long-term meal plans: the longer the plan you choose, the bigger the discount. We also provide a small bonus discount when you leave a review.

How can I contact you?

Email us at [email protected] or call +372 5660 4744. You can also message us on social media.